Refund policy
All orders include a 50% non‑refundable deposit. This deposit is not eligible for refund once production has begun. Refunds, when applicable, only apply to the remaining balance.
Returns
We accept returns for unused, non‑custom items within 14 days of delivery. To be eligible for a return, the item must be:
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Unused
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In its original condition
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In its original packaging
Custom or personalized 3D‑printed items are non‑returnable unless damaged or defective.
To start a return, email us at resetprotocolguide@gmail.com with your order number.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Email us within 48 hours of delivery
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Include your order number
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Attach clear photos of the issue
We will replace the item at no cost.
Non‑Returnable Items
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Custom 3D prints
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Personalized items
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Digital files
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Clearance items
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Items marked “Final Sale”
Refunds
Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to your original payment method.
Please allow 3–5 business days for your bank to process the refund.
Exchanges
We replace defective or damaged items. For size, color, or preference changes, please request a return and place a new order.
Lost or Missing Packages
If tracking shows “Delivered” but you did not receive your package:
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Check with neighbors
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Check your mailbox
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Contact your local post office
If the package cannot be located, contact us and we will assist you.
Contact
For all return or refund questions: 📧 resetprotocolguide@gmail.com